Traces Berberes

GCU

The present conditions of use are agreed between the travel agency Traces Berber Voyages whose headquarters is located at Avenue My Abdallah, Ahlam II, No. 5 - 40 000 Marrakech Morocco, registered in the Trade Register under number 27711 hereinafter referred to as "Traces Berbères Voyages" and managing the site Excursion Marrakech Morocco and, on the other hand, by any person or entity wishing to proceed with a purchase of an experience via the website Excursion Marrakech Morocco hereinafter referred to as "The Customer".

Article 1. Subject

The present conditions of use aim to define the contractual relationship between the travel agency "Traces Berbères Voyages" and "the customer" and the conditions applicable to any purchase made through the website Excursion Marrakech Morocco. The acquisition of any experience through the present website means the acceptance without reserve of the present conditions of use, and the customer recognizes to have taken knowledge before his order.

At any time, the agency Traces Berbères Voyages preserves the possibility to change the present conditions of use, in order to respect any new regulation or to improve the use of its services. Therefore, the applicable conditions are those approved by the customer on the date of his order.

Article 2. Experiences

The proposed travel experiences are those published on the website Excursion Marrakech Morocco within the limit of availabilities. The agency Traces Berbères Voyages reserves the right to change at any time, partially or entirely, the proposed experiences. Each experience is presented on the website under the form of a description with its main characteristics (destination, itinerary, duration, prices, included services...) The photographs are as accurate as possible but do not commit the Agency. The use of the published experiences on the website Excursion Marrakech Morocco is available for all customers residing in Morocco or foreign tourists staying in Morocco for holidays.

Article 3. Prices

The prices listed on the product factsheets are prices in Euros (EUR), Dollar (USD) or Dirham (MAD) all taxes included (TTC). At any time, the agency Traces Berbères Voyages reserves the right to change its prices, however, the prices appearing on the website the day of the order will be the only prices applicable to the customer.

Article 4. Order and Payment Conditions

Before any order, the customer must contact the agency Traces Berberes Travel by telephone or e-mail to confirm his reservation. The customers can order and pay their bookings in 3 several payment options:

- Cash Payment: the customer selects the experiences he wishes to book on the website Excursion Marrakech Morocco, contacts the agency Traces Berbères Voyages to check the availability of the experience, then requests a confirmation of his booking. Upon validation of each reservation, the customer will receive an email with the total amount that he should pay in cash (in EUR, USD or MAD) on the day of the experience, directly to the person in charge.

- Payment by bank transfer: the customer selects the experiences he wishes to book on the website Excursion Marrakech Morocco, contacts the agency Traces Berbères Voyages to check the availability of the experience, then requests a confirmation of his booking. Upon validation of each reservation, the customer receives an email with the agency bank account details and total amount that he should pay by bank transfer. After the reception of the wire transfer, the customer will be informed by e-mail.

- Payment by credit card (via PAYZONE or PAYPAL): the customer selects the experiences he wishes to book on the website Excursion Marrakech Morocco, contacts the agency Traces Berbères Voyages to check the availability of the experience, then requests a confirmation of his booking. Upon validation of the reservation, the customer receives an email confirmation mentioning the total amount of the order that he should pay by credit card. Then, the customer will receive a secure link to safely pay his reservation online. If the payment is accepted, the reservation is definitively confirmed.

In case of frauds, the customer can demand the cancellation of the payment, the paid amounts will then be refunded. To obtain a refund for a fraud, the customer must contact his bank.

The confirmation of an order implies acceptance of these conditions of use. All the data provided by the customer will be worth proof of the transaction. If the customer fills his e-mail address on the booking form, the agency Traces Berbères Voyages will send him by e-mail the confirmation of his transaction.

If the customer wishes to contact the agency Traces Berberes Voyages he can do it either by mail at the following address Avenue My Abdallah, Ahlam II, N°5 - 40 000 Marrakech Morocco; or by email at the: info@traces-berberes.com or by phone at +212 5 24 43 13 08

Article 5. Guarantees of the Agency

- Competitive pricing    
- Courteous Welcoming
- Vehicles Clean and in Good Conditions
- Drivers trained to drive calm and safely in all situations
- Insurance for drivers and passengers according to the local regulations
- Professional Civil Liability insurance
- A professional staff with excellent service and competence

Article 6. Responsibilities of the customer

 - The customer commits himself to keep a correct attitude, not to consume drugs and not to get drunk. It is forbidden to smoke in the vehicles. No food, drink or animal is allowed in the vehicles unless previously agreed.

- The luggage transported is proportional to the volume of the vehicle's trunk. The luggage is under the responsibility of the customer, the agency is not responsible for objects forgotten in the vehicles or elsewhere during the experience.     

- Any complaints must be made within 7 days of the event. After this period they will not be taken into account. In case of professional error (unavailability of an excursion or an experience booked through our website, driver's no-show, vehicle breakdown), the client can ask for a refund of the confirmation deposit or of the total amount paid to Traces Berbères Voyages only for private experiences and excursions.

Article 7. Intellectual Property

All the elements of the site Excursion Marrakech Morocco are and remain the intellectual and exclusive property of the agency Traces Berbères Voyages. Nobody is authorized to reproduce, exploit, or use, even partially, the elements of this website.

Article 8. Privacy Policy

The agency Traces Berbères Voyages makes a commitment to preserve the confidentiality of the information supplied by the customer, that he would be brought to transmit for the use of certain services. 

Article 9. In Case of Problems

The present conditions of use are subjected to the Moroccan law. For any problem or issue, the competent court will be the court of Marrakech.

In case of force majeure, the agency is not considered responsible for the non-execution or the bad execution of the current conditions, and will be not required to pay any damages to the customers.

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